The language interpretation industry today offers an entire variety of solutions. But as you would expect, not all of them will be right for you. The moment you’ve made a choice, it will be very time consuming and costly to change platforms and begin over, so you need to ensure that you get it right the first time.
Here are helpful tips when choosing interpreter management software that fits your needs:
Before you buy an interpreter software or any other business platform, always be aware of overall total costs up front. There are several out there that may seem affordable at the start, only to surpass your budget after full integration.
If you’re a health care provider or engaged in a business that handles people’s health information in any manner, choose an interpreter platform that is compliant with Health Insurance Portability and Accountability Act. Note that a document data security policy is one of the HIPAA’s requirements, so your provider should have one.
How quickly can you tweak the software so that it performs an action that it currently doesn’t? Will there be a cost for this, and if so, how much? Or if you want a new report interface, how much?
Geography, unique billing permutations, interpreter qualifications, consumer variants according to industry – these can be too much for the usual date, time and location data system to handle. Go with a platform that can deep into your current and future needs.
Select a platform that comes with a dedicated 24/7/365 customer service hotline that you can call – not email – whenever help is necessary.
There are several fresh and outstanding talents nowadays, but if a vendor has been in business for a minimum of five years, they must be good at what they do, or they simply won’t survive the competition. And do stick to a company with language interpretation as its core industry, rather than one that provides similar solutions for various other industries, such as construction or janitorial services.
If you’re not satisfied with the platform’s performance, you should have the option to retrieve your data, and know the process involved in doing so. Additionally, the contract should cover a reasonable period – not too long that you’ll be trapped in it and canceling would cost you much.
Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.
Licensing and Insurance
Finally, choose a vendor that has the appropriate license and insurance. You should know their DUNS number and state of incorporation, and of course, they should have a Federal Tax ID.